Privacy Policy
Privacy Policy
Sasya Hotels ("Sasya," "we," "our," or "us") is committed to protecting the personal information of our guests, visitors, and website users. This Policy explains how we collect, use, store, and safeguard your information when you visit www.sasyahotels.com or engage with our services.
By using our website or making a reservation, you agree to the practices described here.
1. Legal Framework
This Policy is governed by the Digital Personal Data Protection Act, 2023 (DPDP Act) and the Information Technology Act, 2000. As a Data Fiduciary under the DPDP Act, we collect and process your personal data only with your free, informed, and unambiguous consent, or where you have voluntarily engaged our services.
2. Information We Collect
a) Information You Provide
When you make a reservation, enquire about services, register for events, or contact us, we may collect your name, phone number, email address, residential address, government-issued photo ID, payment details, and booking preferences. For corporate or event bookings, we may also collect company and billing details.
b) Information Collected Automatically
When you browse our website, we may collect your IP address, device/browser type, pages visited, and referring website — solely to improve website performance and security.
When you make a reservation, enquire about services, register for events, or contact us, we may collect your name, phone number, email address, residential address, government-issued photo ID, payment details, and booking preferences. For corporate or event bookings, we may also collect company and billing details.
b) Information Collected Automatically
When you browse our website, we may collect your IP address, device/browser type, pages visited, and referring website — solely to improve website performance and security.
3. Purpose of Use
We use your data only for the purposes for which it was collected: processing reservations, providing hospitality services, complying with legal and regulatory obligations, communicating booking updates, and maintaining internal records. We do not sell, rent, or trade your personal data for marketing purposes.
4. Legal and Regulatory Compliance
As a hotel operating in India, we are required to verify the identity of all guests at check-in and maintain guest records for tax and regulatory compliance under the Goods and Services Tax Act, 2017.
5. Payment Information
Payments are processed through secure, PCI-DSS-compliant third-party gateways. Sasya Hotels does not store full card details on its servers. GST invoices are issued in accordance with the Goods and Services Tax Act, 2017.
6. Sharing of Information
We may share your information with OTAs (if your booking originates through them), payment gateway partners, IT service providers, and government or law enforcement authorities when legally required. All third parties are expected to handle your data securely and in compliance with applicable law.
7. Cookies
Our website may use cookies to enhance browsing and analyse traffic. You may disable cookies via your browser settings, though some features may not function optimally.
8. Data Security
We implement reasonable technical and organisational safeguards to protect your data, as required under the Digital Personal Data Protection Act, 2023. In the event of a data breach, we will notify the Data Protection Board of India and affected individuals as mandated by the Act.
9. Data Retention
We retain personal data only as long as necessary to fulfil your booking, meet legal retention requirements, and maintain accounting records.
10. Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the right to access, correct, and erase your personal data, withdraw consent for non-essential processing, raise a grievance with us, and escalate unresolved complaints to the Data Protection Board of India.
To exercise these rights, contact us at: info@sasyahotels.com | +91 90000 81804
11. Third-Party Links
Sasya Hotels is not responsible for the privacy practices of any external websites linked from our site
12. Updates to This Policy
We may revise this Policy from time to time. The updated version will be posted on this page with a revised effective date.
